Refund and Cancellation Policy

Try before you purchase

Ramifly provides one-time free AI credits so you can test the product, AI output, workflow, and compatibility before purchasing. The free credits do not renew. Please use them and review the pricing, included paid credits, renewal period, and these policies before checkout.

No-refund policy

Except where required by applicable law or the exceptions below, completed subscription charges are final and non-refundable. We do not provide refunds for change of mind, accidental purchase after using the free access, unused time in a billing period, unused account credits, dissatisfaction with AI output, or failure to cancel before renewal.

Account credits are service-use units rather than stored money. They cannot be redeemed for cash or transferred outside Ramifly.

Canceling a subscription

You can cancel through the Creem Customer Portal linked in your payment receipt or purchase email. You may also contact support for help locating the portal.

Cancellation prevents future renewal. Unless the portal or checkout states otherwise, access and remaining eligible benefits continue through the current paid period. Cancellation does not refund a charge already completed.

Limited exceptions

A refund or payment reversal may still be provided when required by applicable consumer law, card-network or payment-provider rules, or a competent authority. Creem may also act in cases of duplicate charges, manifest billing errors, suspected fraud, unauthorized payment, purchase disputes, or a material technical failure.

If any refund, reversal, or chargeback occurs, we may remove the related credits or account balance and restrict access while the payment issue is reviewed.

Reporting a billing problem

Email support@ramifly.com with your account email, Creem order or transaction identifier, charge date, and a clear description of the issue. Do not send complete card details.

All refunds and chargebacks for Creem transactions are handled through Creem. Ramifly does not process a separate off-platform refund. If Creem approves or requires a refund, timing depends on the original payment method, bank, and card network.

Creem and legal rights

Creem is the Merchant of Record and may issue refunds within its procedures and discretion, including to reduce chargeback risk, even when Ramifly maintains a no-refund policy. Customers may also retain chargeback rights.

This policy does not limit rights that cannot be waived under applicable consumer law. If a payment issue remains unresolved, you may contact Creem using the support information on your receipt.